PEDA Loyalty Program – Frequently Asked Questions (FAQ)

 

The PEDA Loyalty Program offers vehicle relief services, personal accident takaful protection, professional motor insurance consultancy, and welcome gifts, managed by Seri Mestika Sdn Bhd.

Plan 1: RM600 annually or RM100/month for 6 months (EPP)
- Welcome Gift: DIY Bonet Insulator
- Relief Car Program: 7 days
- Accidental Death/TPD: RM50,000
- Medical Expenses: RM2,000
- Hospital Income: RM50/day (Max 30 days)

Plan 2: RM1200 annually or RM100/month for 12 months (EPP)
- Welcome Gift: Door Insulator
- Relief Car Program: 28 days
- Accidental Death/TPD: RM100,000
- Medical Expenses: RM4,000
- Hospital Income: RM100/day (Max 30 days)

Plan 1: DIY Bonet Insulator – Protects engine compartment, reduces heat and noise, fire retardant, easy to install.
Plan 2: Door Insulator – Shields heat, reduces vibration, improves acoustics, fire retardant, easy to install (installation at customer's cost).

- Free replacement Proton car (Saga/Persona/X70) in the event of accident, total loss, or theft.
- Unlimited claims within coverage period.
- Compensation of RM100/day if relief car not delivered within 48 hours (subject to conditions).
- RM500 refundable deposit via card authorization (no upfront payment).

- Malaysian citizens aged 18 and above
- Must have a valid driving license
- Only one (1) vehicle can be registered per participation
- Commercial vehicles are excluded

- Police report
- Valid driving license and NRIC copy
- Authorization letter if collecting on behalf

- Duration of cover: 1 year from date of purchase
- Cooling-off period: 14 days with full refund
- After 14 days: Refund based on short period rate as per insurance norms

- Accidental Death and TPD
- Medical expenses (up to RM2,000 or RM4,000 depending on plan)
- Hospital income (up to 30 days per accident)
- Provided by Zurich Takaful under group policy

- Death by suicide, AIDS, STDs, pre-existing conditions
- TPD due to self-inflicted injury, war, or aerial activity not covered under commercial flights
- Driving under influence of alcohol/drugs may void relief car eligibility

Participants will receive free consultation and advisory on basic motor insurance and accident-related issues from industry professionals.

We adhere to strict data protection protocols, ensuring only necessary data is collected, securely stored, and used transparently to provide benefits.

A. Full Payment Options:
- All major bank credit cards
- Online bank transfer

B. Monthly Installment (Loan Option):
- Direct Lending – Loan-based monthly installment

C. Credit Card Installment Plans (IPP – Instalment Payment Plan):
Only selected banks are eligible.
*Note: All installment options are subject to bank approval and card eligibility.

The welcome gift will be couriered to the customer within 14 working days from the date of participation in the loyalty program.

No, the welcome gift cannot be exchanged for cash or any other product.

You must submit a claim within 7 days of the police report.

Monday to Friday: 9am – 5pm
Saturday: 9am – 1pm
Sunday/Public Holidays: Closed

No upfront payment is required. A refundable RM500 deposit is done via a credit or debit card authorization swipe. If the car is returned in good condition, the authorization will be voided immediately.

If Seri Mestika Sdn Bhd fails to deliver the replacement car within 48 hours (excluding Sundays and public holidays), you will be compensated RM100 per day for each day of delay.

You may reach the customer service center at:
No. 60, Jalan Selangor, Seksyen 52, Petaling Jaya, 46050 Selangor
Customer Service No: 603 789 00 321
Call/WhatsApp: 011 3312 4615
Email: protoninsurancerenewal.peda@serimestika.com
Website: https://serimestika.com

CONTACT US

Questions, quotations or help required? Drop us an email or call us at +603 7890 0320